Solutions > Customer Relationship Management

Sapta Global Inc/Zen4IT helps businesses acquire insights into marketing and customer needs, and then translate these insights into actions that produce value add ? rapidly and affordably. Sapta Global Inc/Zen4IT's mix of innovation and vision optimizes operating performance and accelerates financial results and productivity by providing robust solutions and services for managing customer relationships. Using existing roadmaps and Sapta Global Inc/Zen4IT's own rapid development process for deploying these solutions efficiently and with shorter time-to market cycles.

Sapta Global Inc/Zen4IT helps companies around the world build more profitable customer relationships, by acquiring the right capabilities at the right time, in the way best suited to their business goals. We offer a fully integrated, end-to-end portfolio of CRM solutions and services for:

  • Designing sound customer strategies and creating practical roadmaps for executing these strategies.
  • Using sophisticated data modeling and analysis to maximize the return on marketing investments.
  • Infusing sales and service interactions with deep insight into customer histories, preferences and future needs.
  • Significantly and continuously reducing the cost of sales, service and support, while enhancing the quality and potential economic value of these customer interactions.
  • Transforming the performance and cost structure of every facet of customer contact, including technologies, channels, workforces and facilities.
  • We also offer a broad range of strategic sourcing options and flexible business arrangements, to ensure clients achieve their business goals quickly and economically.
  • Through this unique combination of powerful capabilities, strategic delivery and innovative operating models, our CRM clients see significant, sustainable advantages from their CRM investments, quickly and with minimal risk.

CRM Application Consulting

Salesforce.com

Sapta Global Inc/Zen4IT provides salesforce.com solutions, helping mid-sized companies successfully realize the benefits of CRM. Sapta Global Inc/Zen4IT provides Sales Process, Implementation, Integration, and Development expertise maximizing the utilization and effectiveness of salesforce.com. Combining strong business and operational planning with innovative software solutions by partners like Salesforce.com, Sapta Global Inc/Zen4IT ensures its clients serve the right customers in the right ways to generate the greatest return. Our clients improve their competitive advantage, market position, profitability and revenue position by applying our deep industry expertise across critical solution areas.

Microsoft CRM

Sapta Global Inc/Zen4IT helps mid-market companies build and manage their customers using Microsoft CRM (Customer Relationship Management) software. This easy-to-use, flexible and integrated solution allows you to increase sales success and provide superior customer service, while creating a valuable asset for your company. We understand our customers need to focus on their mission and goals and not get diverted with learning software and technical concepts; the solution needs to compliment and conform to our customerâ??s business and we know how to do that quickly and effectively.



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